Legal Notice & Terms of Sale

Seller Identification
Carlstone is operated by Carlstone, registered in France under SIRET number 94979942300015. Our registered office is located in Clamart 92140, France.

Products & Pricing

All products offered on Carlstone are described with care and accuracy, including their main characteristics and prices. All prices are listed in euros, inclusive of all applicable taxes (TTC).

Orders & Payment

Orders placed through the Carlstone website are subject to acceptance. Payment is made securely via credit card. Orders are processed upon confirmation of payment.

Shipping

Shipping times and costs are detailed on our website. While we make every effort to respect these timeframes, Carlstone cannot be held responsible for delivery delays beyond our control.

Right of Withdrawal

In accordance with EU consumer law, customers have the right to withdraw from the purchase within 14 days of receiving the product(s). Return shipping costs are the responsibility of the customer.

Returns & Warranty

We guarantee the conformity of all items delivered. In case of defect or issue, you may request an exchange or refund within 3 days of receipt. Please contact us to initiate the return process.

Liability

Carlstone is not liable for any direct or indirect damage arising from the use or misuse of our products. Use them as intended and always perform a patch test when trying a new formula.

Data Protection

All personal data is handled in accordance with our privacy policy, available on the website. We are committed to protecting your privacy and using your data responsibly.