Shipment protection for loss or theft
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Customer Care
We’re committed to providing you with discreet, attentive support. Your satisfaction is our priority.
Product information
Cosmos Organic
The Cosmos Organic certification guarantees that a product meets strict international standards for organic and natural cosmetics. This includes sustainably sourced ingredients, environmentally friendly production, no GMOs, and a high percentage of organic content. It ensures transparency and trust in the quality and origin of the product.
Product Manufacturing
It depends on the product, our products are designed in France and manufactured in the EU, the US, or China in certified facilities, ensuring optimal quality and safety.
Sustainable Products
For some of the products, we prioritize sustainable materials and processes.
Shipping, Delivery, & Tracking
Where We Ship
Fashion & Accessories:
We currently ship to 43 countries worldwide, including the European Union, the United Kingdom, the United States, and other markets. See the map
Skincare Products:
We currently ship to the European Union, the United Kingdom, and the United States only.
Order protection
We offer shipping protection through Route, so your package is covered in case it is lost, stolen, or damaged during transit. You can add this protection at checkout for a very low cost.
Shipping types & delivery times
We offer several shipping options, including standard delivery or express delivery,. Delivery times vary depending on the shipping option selected and your delivery location. For more information, please visit the “Shipping” section on our website.
Track your order
Once your order ships, you’ll receive a tracking link via email to monitor your product’s journey to your home.
Damaged products
Please contact us within 48 hours of delivery, and our team will assist you with a replacement or repair at no additional cost.
Care, Maintenance
Skincare Storage
Store your skincare in a cool, dry place away from direct sunlight. For natural or organic products, refrigeration can help prolong shelf life. Always close the lid tightly after use.
Clothing & Merch Care
We recommend washing inside out with similar colors on a gentle cycle at 30°C. Avoid bleach and tumble drying. Hang dry to preserve the fit, print, and fabric quality.
Machine Wash
For printed items, we suggest hand washing with mild detergent and air drying to prevent fading or damage to the design.
Returns, Exchanges, & Additional Support
Return or exchange
We offer a 14-day return policy. Please ensure the item is in its original condition and packaging for a full refund.
Financing
We offer Klarna financing option with a partner program to help you make large purchases more manageable.
Color Accuracy
We make every effort to show colors accurately, but slight variations may occur depending on your screen settings.
Bulk Orders
Contact our sales team for more details on pricing and customization options.